Shipping Policy

We Ship Worldwide

No matter where you are in the world, PawCare can get your pet's favourite products to you. We deliver to customers across Europe, North America, Asia, and beyond. If you can place an order, we can ship it to you.

Processing Time

Once your order is confirmed, we begin preparing it right away. Orders are typically processed within 1–3 business days before being handed over to our delivery partners.

Delivery Timelines

Estimated delivery times after dispatch:

- Europe & North America: 5–10 business days

- Asia, Australia & Rest of World: 10–18 business days

These are estimates. Actual delivery times may vary depending on your location, customs clearance, local postal services, or other factors outside our control. We appreciate your patience.

Shipping Fees

Shipping costs are calculated at checkout based on your location and the size of your order. You will see the exact shipping fee before completing your purchase, no hidden charges.

Free Shipping

We periodically offer free shipping promotions. Keep an eye on our website and subscribe to our emails to stay updated on current offers.

Order Tracking

Once your order is dispatched, we will send you a confirmation with your tracking details so you can follow your package every step of the way.

Customs & Import Duties

For international orders, your package may be subject to customs inspection and import duties depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping fees. We recommend checking your local customs rules before placing an order.

Delayed or Lost Packages

If your order is taking significantly longer than the estimated delivery window, please reach out to us. We will investigate with our delivery partners and do everything we can to locate your package or arrange a solution.

Incorrect Address

Please double-check your delivery address before confirming your order. PawCare cannot be held responsible for packages that are delayed or undelivered due to an incorrect address provided at checkout.

Questions About Your Shipment?

- Email: pawcarehub5@gmail.com

- Website: pawcareplus.shop

We respond to all shipping enquiries within 24 hours on business days.